This section describes the essential skills and knowledge and their level, required for this unit.
Required skills:
plan and organise work in order to estimate time to complete activities and prioritise tasks
follow maintenance schedule requirements
use tools and equipment with dexterity
access information from manuals
solve problems that may arise
report and record information neatly and legibly when completing documentation
use effective customer service skills and relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
apply language, literacy and numeracy skills to:
communicate with others in a clear and concise manner in verbal, non-verbal and written modes
read, understand and comply with work instructions and specifications
read, understand and record measurements
use appropriate workplace housekeeping procedures
be aware of OHS issues and requirements in order to work safely.
Required knowledge:
key features of legislation, regulations and codes applicable to servicing portable fire extinguishers
purpose of the Building Code of Australia (BCA)
implications of not applying legislative requirements to job functions
reasons for preventing ODS and SGG emissions in the workshop
methods used to prevent ODS and SGG emissions in the workshop
action to take when a breach of health, safety and other policies occurs
meaning of 'aggressive environments'
dangers of mixing powder extinguishants
types and quantity of spare parts that should be carried in the service workshop
implications of incorrect servicing procedures for the customer and the organisation
reasons for informing customers of changes to Australian standards
reasons for ensuring gauges and scales are calibrated regularly
disposal of waste products
concept of hydrostatic (pressure) testing
identification and purpose of specialised testing equipment
purpose of safety cage
purpose of each item of documentation
methods of converting imperial units of measurement and pressure to metric
relevant federal, state or territory legislation that affects organisational operations, including:
anti-discrimination and diversity
equal employment opportunity
industrial relations.
KEY COMPETENCIES
The seven key competencies represent generic skills considered necessary for effective participation by an individual in the workplace.
Performance level 1 - at this level the candidate is required to undertake tasks effectively.
Performance level 2 - at this level the candidate is required to manage tasks.
Performance level 3 - at this level the candidate is required to use concepts for evaluating and reshaping tasks.
Key competency | Example of application | Performance level |
How are ideas and information communicated? | Gather information from a number of sources, including regulatory and manufacturer sources, to enable accurate servicing to occur. | 2 |
How can information be collected, analysed and organised? | Discuss and confirm servicing arrangements and work procedures and complete administrative documentation. | 1 |
How are activities planned and organised? | Participate in servicing activities with regard to assembling appropriate tools and hardware in the workshop environment. | 1 |
How is teamwork used? | Provide support and assistance to work group. | 1 |
How are mathematical ideas and techniques used? | Apply basic mathematical techniques within testing requirements, converting imperial to metric and adhering to designated work schedules. | 1 |
How are problem-solving skills applied? | Discuss with colleagues or supervisors any problems that may arise due to ambiguous information received from different sources. | 2 |
How is the use of technology applied? | Demonstrate technological principles used for testing requirements in the servicing process. | 2 |